You’ll know if your medical centre is signed up to provide a Practice Plus after-hours virtual appointment by finding the Practice Plus booking button on the front page of your medical centre website. Click on the logo and you’ll be taken straight through to the booking pages.
You can also check with your medical centre’s reception staff.
There is no need to download an app or change your Clinician to access this service.
When you register for Practice Plus, we will ask some personal details so we can identify you, but you will still be enrolled with your usual medical centre.
For those enrolled patients within the Tu Ora, Pinnacle, THINK Hauora and Te Awakairangi PHO regions, clinicians will be able to see a summary of your regular Clinician patient notes. This area covers most parts of Wellington, Hutt Valley, Wairarapa, Kapiti, Porirua, Central North Island and wider Hamilton areas.
With Practice Plus, you’re only a few clicks away from a same day after-hours Practice Plus Clinician appointment that suits you. We help tautoko (support) and connect you with trusted medical care quickly, as an after-hours extension to your regular medical centre team and Clinician.
Through video or phone technology, a Practice Plus Clinician can privately and securely help treat most medical needs, sicknesses or injuries. From a common cold, contraceptive options, migraines and more, Practice Plus can provide treatment and prescriptions direct to your pharmacy along with health counselling and off-work certificates, as well as many more conditions.
Practice Plus is your medical centre’s trusted virtual health provider, available after-hours, weekdays between 5-10pm or weekends and public holidays between 8am-8pm.
If you need to be seen in-person your Practice Plus Clinician will provide advice on the next steps in your care plan and the services available including connecting you back with your enrolled medical centre.
The notes of your appointment will be sent back to your enrolled Clinician for continuity of care, unless you request these not to be shared.
Practice Plus is an After-Hours Service with same day appointments available:
5pm to 10pm weekdays
8am to 8pm weekends and Public Holidays
You can book in two ways:
See a Clinician now – this will book you into a queue to be seen by the next available Clinician.
Book an appointment – this will allow you to book a specific time that works for you.
Appointments will be 15 minutes long, however if you need more time the Clinician may continue your appointment for longer at their discretion. If your Clinician has another appointment scheduled, you have the option to rebook another appointment.
Your Practice Plus Clinician will discuss any follow up if it is required before your appointment ends. The Clinician may suggest booking another virtual appointment or a face-to-face visit with your regular Clinician.
There is no limit to the number or type of appointments you can book. Each appointment is charged individually.
If you are a Community Service Card holder, you will be charged $19.50 for the appointment.
You will be asked to enter your credit or debit card details when booking your appointment, however your card will not be charged until your appointment is completed.
Practice Plus uses stripe payment gateway, which is certified to the most stringent industry level of security.
You will receive a tax receipt following your appointment and payment via email.
If for some reason you have a technical issue with your video appointment, the Clinician will call you back via phone and full appointment fee will be charged. If both these options do not work, you will not be charged for the appointment.
If you and/or your child have been issued with a Practice Plus coupon code, you can use it to contribute towards the cost of your Practice Plus virtual appointment. When you arrive at the payment screen, you will be asked to apply a coupon code. Enter your coupon code (normally 6-8 letters and numbers) and click ‘Apply’. The dollar value of the discount will then show and advise if there is any balance to be paid.
Please read the terms and conditions of the coupon carefully as some coupons are for single use so can only be used once, and some coupons may only be valid for a limited time.
Please note: Coupons cannot be sold or redeemed for cash. In the event of a dispute, over the value or use of a Coupon, we will review the circumstances leading to the dispute and will act in accordance with all applicable laws. However, we are not obliged to refund the customer, and we reserve all our rights under law until any such dispute is properly settled.
You can choose to access the service by a smartphone, tablet or laptop with a camera and a good internet connection. You can test your wi-fi connection in the virtual waiting room before your consultation.
Practice Plus is suitable for Android 5.0 or higher and devices with ARMv7 processors required for video calling. You can also use iOS10 or higher, on the devices below:
Yes, if you need a prescription, your Practice Plus Clinician will securely send your prescription directly to your selected pharmacy electronically, through the NZ ePrescription Service.
There may be some circumstances when we are unable to provide a prescription for a medication in a virtual appointment due to New Zealand law and regulations. Please see the Prescription terms and conditions for more detail.
Depending on your condition and medication, you may need to see your enrolled Clinician before receiving a new or repeat prescription. This will be at the clinical discretion of the Practice Plus Clinician.
For an ongoing stable long-term condition, a Practice Plus Clinician would only give a repeat once for 3 months and you would be required to see your enrolled Clinician in person after that period for a full assessment.
Practice Plus is unable to provide certain controlled medications, even if they are “repeats” for ongoing conditions. You will need to see your usual enrolled Clinician as they have an ongoing relationship with you and can monitor your ongoing health needs. Any controlled drug can only be provided after an in-person appointment.
As part of your registration and use of Practice Plus, you agree that any product, medicine or medication that a Practice Plus Clinician prescribes you will be solely used for your own personal use.
Additionally, you will not allow any other person to take, use or have access to that medication. If medication is provided or delivered, you will only take that medication in conjunction with any other medication that you have already disclosed to a Practice Plus Clinician prior to the issuing of the prescription.
Before taking any medication prescribed to you, you will read all information provided to you by the Practice Plus Clinician, the dispensing Pharmacist or by the manufacturer of the product and will follow that advice. If there is any conflict between the advice provided by a Practice Plus Clinician and the manufacturer of the product or the pharmacist, you must contact a Practice Plus Clinician before taking the medication.
If while taking medication, you suffer any noticeable side effects that are causing you concern, we recommend you seek advice from a health professional. This could mean re-booking an appointment with a Practice Plus Clinician or your usual Clinician or Pharmacist, to allow them to monitor the effect of the medications prescribed to you. For urgent care or severe side-effects dial 111 and ask for an ambulance.
You can book virtual appointments for your family and whānau. For under 16-year-olds, parents and guardians can book appointments for their minors. Just enter their name and date of birth as well as the preferred parent/guardian contact details as part of the booking process.
Adults 16 years or over must book their own appointments for themselves, unless you are someone’s carer and/or have Power of Attorney over their affairs.
Sometimes, you might need some additional care to get well so you will need to be directed back to your enrolled Clinician for an in-person appointment. If your condition requires referral to specialist care you will normally need to be seen by your enrolled Clinician.
Your Practice Plus Clinician will refer you for any tests and follow up face-to-face appointments if that is required or once again connect you back with your enrolled Clinician.